SYSTEMS AND METHODS FOR MULTI-TENANCY IN CONTACT HANDLING SYSTEMS

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United States of America Patent

APP PUB NO 20110179304A1
SERIAL NO

12688713

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Abstract

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One example embodiment includes a method for providing multi-tenancy in a computing environment. The method includes receiving a script in a computing environment, where the script includes one or more actions to be completed by the computing environment. The method further includes providing one or more computing resources in the computing environment and building an action list for the one or more computing resources, where the action list is a data structure that contains a list of one or more actions to be executed by the one or more computing resources. The method further includes transmitting a first action to one of the one or more computing resources, where the first action is one of the one or more actions. The method further includes executing the first action in the one of the one or more computing resources and indicating to the action list the completion of the first action.

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Patent Owner(s)

Patent OwnerAddress
INCONTACT INC75 WEST TOWNE RIDGE PARKWAY TOWER 1 SANDY UT 84070

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Peterson, David Owen Lehi, US 4 96

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