Semantic clustering and user interfaces
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United States of America Patent
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Apr 8, 2014
Grant Date -
Sep 29, 2011
app pub date -
Mar 26, 2010
filing date -
Mar 26, 2010
priority date (Note) -
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Abstract
Semantic clustering techniques are described. In various implementations, a conversational agent is configured to perform semantic clustering of a corpus of user utterances. Semantic clustering may be used to provide a variety of functionality, such as to group a corpus of utterances into semantic clusters in which each cluster pertains to a similar topic. These clusters may then be leveraged to identify topics and assess their relative importance, as for example to prioritize topics whose handling by the conversation agent should be improved. A variety of utterances may be processed using these techniques, such as spoken words, textual descriptions entered via live chat, instant messaging, a website interface, email, SMS, a social network, a blogging or micro-blogging interface, and so on.
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