IDENTIFYING HIGH VALUE CONTENT AND DETERMINING RESPONSES TO HIGH VALUE CONTENT
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United States of America Patent
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Issued Date -
Oct 6, 2011
app pub date -
Mar 30, 2010
filing date -
Mar 30, 2010
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Abstract
Systems and methods automatically determine responses to content based on semantic analysis, token analysis and influence ratings. The systems and methods identify relevant queries for product support, purchase or advocacy from multiple communications channels and further separate the high-value conversations and individuals from the low value conversations and individuals in an efficient manner. Described herein is a system and method to use the identification of important individuals and the context of their conversations to appropriately route content items and messages and subsequent responses in such a way as to allow an efficient interaction to occur.
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