METHOD AND SYSTEM FOR INTEGRATED OPERATIONS AND SERVICE SUPPORT
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United States of America Patent
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N/A
Issued Date -
Oct 13, 2011
app pub date -
Jun 11, 2010
filing date -
Apr 9, 2010
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method, system, and computer program product for initiating a plurality of incident and service requests are provided. Outages are checked corresponding to the incident and service requests. If the outages exist, they are displayed and mapped to the incident and service requests. If the outages do not exist, they are created if required and mapped corresponding to the incident and service requests. The incident and service requests are assigned to users available in a shift for solutions. If the solutions corresponding to the incident and service requests exist in a knowledge database, they are implemented. If the solutions corresponding to the incident and service requests do not exist in the knowledge database, they are created by the users available in the shift. Various checks are performed based on a checklist prior to the closure of the incident and service requests.
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