METHOD AND SYSTEM FOR OPERATIONAL IMPROVEMENTS IN DISPATCH CONSOLE SYSTEMS IN A MULTI-SOURCE ENVIRONMENT
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United States of America Patent
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Issued Date -
Nov 10, 2011
app pub date -
May 6, 2010
filing date -
May 6, 2010
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method and system for operational improvements in a dispatch console in a multi-source environment includes receiving (310) a plurality of audio streams simultaneously from a plurality of mobile devices, transcribing received audio streams by the means of speech-to-text conversion, presenting real-time transcriptions to the user and determining (320) if a first keyword is present in at least one of the plurality of audio and/or text streams. Upon determining the presence of the first keyword, the dispatch console automatically performs (330) at least one predefined dispatch console operation from a list of predefined dispatch console operations. The dispatch console further receives (340) a second keyword based on determining the presence of the first keyword and checks (350) for the presence of the second keyword within the audio and/or text streams thereby enabling additional automated dispatch console operations.
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