METHOD, DISTRIBUTION SYSTEM AND COMPUTER PROGRAM PRODUCT FOR A DETERMINISTIC AUTOMATIC CALL DISTRIBUTION SYSTEM

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United States of America Patent

APP PUB NO 20120008764A1
SERIAL NO

13176024

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method of routing a communication request of a first party to one of a plurality of second parties uses a distribution system. The method has a first step including transmitting the communication request by the first party to the distribution system. A second step includes transmitting a first party identification information by the first party to the distribution system. A third step includes unambiguous mapping of the first party identification information onto a particular one of the plurality of second parties via the distribution system using a deterministic algorithm that includes a hash algorithm. The deterministic algorithm stochastically distributes a plurality of differing first party identification information among the plurality of second parties. The third step includes calculating a hash value from the first party identification information using the hash algorithm. A fourth step includes routing the communication request to the particular one of the plurality of second parties via the distribution system based on the hash value.

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Patent Owner(s)

Patent OwnerAddress
DEUTSCHE TELEKOM AG53113 BONN

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Voehringer, Gerrit Bonn, DE 6 25

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