Multi-pass speech analytics

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United States of America Patent

PATENT NO 9171547
APP PUB NO 20120026280A1
SERIAL NO

13271681

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Abstract

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Included are embodiments for multi-pass analytics. At least one embodiment of a method includes receiving data associated with a communication, performing first tier analytics on the received data, and performing second tier analytics on the received data, where the second tier analytics determines different characteristics of the received data than the first tier analytics.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Watson, Joseph Alpharetta, US 51 1627

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