Method and System of Selecting Representatives Based On Various Criteria
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United States of America Patent
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Issued Date -
May 24, 2012
app pub date -
Nov 21, 2011
filing date -
Nov 23, 2010
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods of providing customer support by matching consumers and pre-qualified service representatives are disclosed. Customer-to-business transactions can be facilitated by pre-qualifying both consumers and service representatives and matching the consumers to the corresponding representatives. For example, according to one exemplary embodiment, using information provided by the consumers, such as language spoken, expertise, rating, response time, etc., a matching system can determine a list of single, pre-qualified service representatives that matches or meets the needs of the consumers.
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