AUGMENTING SALES AND SUPPORT INTERACTIONS USING DIRECTED IMAGE OR VIDEO CAPTURE
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United States of America Patent
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Issued Date -
Aug 23, 2012
app pub date -
Feb 22, 2011
filing date -
Feb 22, 2011
priority date (Note) -
Published
status (Latency Note)
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Abstract
Systems and methods provide product information based on image data received from a communications device such as a cell phone. The image data may be used to identify particular configuration for a product, and may be used to determine if queries regarding the product are to be handled in-person by a support agent or if an automated response can be provided.
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Cited Art Landscape
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