ONE-TOUCH SUPPORT SERVICES APPLICATION PROGRAMMING INTERFACES
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United States of America Patent
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N/A
Issued Date -
Oct 18, 2012
app pub date -
Apr 12, 2011
filing date -
Apr 12, 2011
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
According to one aspect, a request is received at a support services application programming interface (API) of a support center that provides support services to a plurality of products of a plurality of vendors, where the request is received from a user for support services of a product. In response to the request, a case identifier (ID) is instantly generated that uniquely identifies a current instant support services session associated with the user for supporting the product. A touch plan is dynamically created representing an instance of the support services session, where the touch plan is identified and tracked by the case ID. A communication session is established between an agent and the user to allow the agent to provide support services to the user based on the touch plan.
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