Incoming and outgoing call control customization
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Apr 16, 2013
Grant Date -
Jan 10, 2013
app pub date -
Sep 14, 2012
filing date -
Nov 21, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Customer communications can be controlled in accordance with customized rules. An entry menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.
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