Inbound call identification and management
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United States of America Patent
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Oct 1, 2013
Grant Date -
Jan 17, 2013
app pub date -
Jun 18, 2012
filing date -
Sep 28, 2007
priority date (Note) -
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Abstract
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for inbound call identification and management. One of the systems includes one or more repositories that can include data representing call action policies and data representing attributes associated with the caller devices and the callee devices; and one or more computing devices that include a call identifier (“IDer”) configured to characterize the attributes of the caller devices to form characterized attributes, a call management system controller configured to match the characterized attributes against routing criteria specified in the data representing the call action policies, and a call management system router configured to route calls from the caller devices to the callee devices responsive to a match between the characterized attributes and the routing criteria.
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