Method for assembling a business process and for orchestrating the process based on process beneficiary information

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United States of America Patent

PATENT NO 9082109
APP PUB NO 20130022179A1
SERIAL NO

13625566

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Abstract

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A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.

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Patent Owner(s)

  • GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Anisimov, Nikolay A Concord, US 5 170
Galvin, Brian Silverdale, US 65 1012
Mezhibovsky, Vladimir San Francisco, US 44 1061

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