Method for automated handling of outbound contacts requiring assured connection to a live agent
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United States of America Patent
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Nov 19, 2013
Issued Date -
N/A
app pub date -
Aug 23, 2011
filing date -
Aug 23, 2011
priority date (Note) -
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Abstract
A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data repository coupled to the outbound dialing server, the data repository storing outbound dialing records for automated outbound dialing, and software executing on the outbound dialing server from a non-transitory physical medium, the software providing a first function for determining for a specific outbound dialing record if the connection to a live agent must be an assured connection, a second function for dialing and engaging an agent via an internal call for reservation of the agent, and a third function for bridging the call connections forged between the system and the agent and the system and the outbound party upon answer of the outbound call.
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