Automatic call flow system and related methods
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United States of America Patent
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Dec 23, 2014
Issued Date -
N/A
app pub date -
Oct 30, 2012
filing date -
Jun 11, 2007
priority date (Note) -
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status (Latency Note)
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Abstract
Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a document from an IVR application server and inject a marker(s) into the document, and pass the document on to an IVR browser. The interception engine is further configured to receive a response document from the IVR browser, remove the marker results, and pass the document on to the IVR application server. The marker results are used to create statistical information useful in the analysis of the operation of the voice application in the IVR system. In an exemplary embodiment, the markers are used in connection with a map of the call flow of the voice application.
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