Quality Assurance Management

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20130090990A1
SERIAL NO

13267972

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A quality assurance system allows employees to receive performance scores. Data representative of a loan application processed by an employee may be received. Data representative of a first auditor determined loan processing score below an acceptable score may be received. Such data may be based upon the data representative of the loan application processed by the employee. A request initiated from the employee requesting reevaluation of the loan processing score below the acceptable score may be received. A first notice to a manager of the employee may be generated automatically. A response to the generated first notice may be received, the response representative of a determination by the manager to have a second auditor reevaluate the loan processing score. In response, a second notice to the second auditor may be generated automatically, that is representative of the response from the manager to reevaluate the loan processing score.

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Patent Owner(s)

Patent OwnerAddress
BANK OF AMERICA CORPORATIONMAILCODE NC1-028-29-04 150 N COLLEGE STREET CHARLOTTE NC 28255

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
French, Melanie Denise Charlotte, US 1 1
Howard, Daren Keith Weston, US 1 1

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