METHOD AND SYSTEM FOR SMART QUESTION ROUTING
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United States of America Patent
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Issued Date -
Apr 25, 2013
app pub date -
Oct 25, 2012
filing date -
Oct 25, 2011
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A user generated question corresponding to a product may be received at a computer system implementing a smart question routing module. The computer system may determine the product corresponding to the user generated question and select one or more candidates from a set of subscribers to answer the user generated question based on a performance metric relating to the product. The performance metric may be determined based on criteria and/or weighting factors relating to individual ones of the subscribers. In some cases, the selection of one or more candidates may be affected by whether a subscriber is a past contributor to user generated content about the product and/or a past purchaser. The computer system may cause a request to answer the user generated question to be sent to each of the selected one or more candidates.
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