ASSIGNING WORK ORDERS WITH CONFLICTING EVIDENCES IN SERVICES
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United States of America Patent
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Issued Date -
May 2, 2013
app pub date -
Nov 2, 2011
filing date -
Nov 2, 2011
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method of recommending an assignment for a work order includes receiving the work order, retrieving information from the work order, identifying a skill set needed to complete the work order using the information retrieved from the work order, extracting, automatically, a first set of evidences from a first data source based on the identified skill set, and a second set of evidences from a second data source based on the identified skill set, combining a first inference and a second inference, by a processor, wherein the first inference is determined using the first set of evidences, the second inference is determined using the second set of evidences, and the first and second set of evidences comprise dissimilar data, and generating a work order assignment recommendation based on the combined inferences.
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