ENGAGEMENT SCORING
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United States of America Patent
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N/A
Issued Date -
May 16, 2013
app pub date -
Nov 11, 2011
filing date -
Nov 11, 2011
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Systems and methods determine an engagement score reflecting a level of engagement for a customer with a company. The engagement score is determined using data from past interactions the customer has had with the company and using other factors such as sentiment expressed in interactions and the recency of interactions.
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