Method and system for assigning tasks to workers

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United States of America Patent

PATENT NO 8938064
SERIAL NO

13680955

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Importance

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Abstract

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A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.

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Patent Owner(s)

Patent OwnerAddress
AT&T PROPERTIES LLC675 W PEACHTREE STREET ATLANTA GA 30375

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Klein, Reuben East Brunswick, US 67 718
Sujansky, Daniel Neshanic Station, US 6 40

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