SYSTEMS AND METHODS OF USING SOCIAL MEDIA IN CONTACT HANDLING SYSTEMS
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United States of America Patent
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Issued Date -
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app pub date -
Jan 6, 2012
filing date -
Nov 22, 2011
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Methods and apparatus for facilitation a communication with a customer and a contact handling system are disclosed. The method can include using contact information from a social media network associated with the customer. The method can include receiving a request at the contact handling system to initiate a contact with the customer, the request including information identifying the customer on the social media network. The method can include retrieving contact information associated the customer by way of the social network. The method can include initiating the contact using contact information originating from the social network.
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