Personalizing communications services using environmental data

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United States of America Patent

PATENT NO 9264542
SERIAL NO

13307839

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Personalized communications services are provided when a communication from an initiating party is received at an interactive system. A computer of the interactive system automatically determines predictive information for the communication based on environmental data provided for the communication independent of information provided by the initiating party during the communication. A script for communicating with the initiating party is dynamically updated based on the predictive information. Communications with the initiating party are provided in accordance with the dynamically updated script.

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Patent Owner(s)

Patent OwnerAddress
AT&T MOBILITY II LLC1025 LENOX PARK BLVD ATLANTA GA 30319
AT&T INTELLECTUAL PROPERTY I L P754 PEACHTREE STREET NE SUITE 7C ATLANTA GA 30308

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Speeney, Joseph Anthony Basking Ridge, US 8 17
Stine, Ted Suwanee, US 14 370

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