IVR recording continuity control
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United States of America Patent
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Dec 9, 2014
Issued Date -
N/A
app pub date -
Dec 12, 2011
filing date -
Dec 12, 2011
priority date (Note) -
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status (Latency Note)
Importance
Abstract
A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.
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