Application usage and process monitoring in an enterprise environment having agent session recording for process definition
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United States of America Patent
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Sep 22, 2020
Grant Date -
Jul 4, 2013
app pub date -
Dec 29, 2011
filing date -
Dec 29, 2011
priority date (Note) -
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Abstract
A real-time activity monitor (RTAM) operates within or in association with a machine (such as a desktop) within a back office environment to automatically track and record desktop processing activities, application usage, as well as manual processing. The real-time activity monitor provides visibility into real-time task processing at the client desktop to enable an enterprise to address back office operational inefficiencies that are exposed by the data. According to a further feature, a recording approach is used to enable a user of the system to automatically define processes and tasks to be monitored. The approach obviates manual configuration by recording application usage actions and then using these interactions as a template for a new process object to be monitored. In an alternative embodiment, the process recorder captures screenshots and enables screen element bookmarking.
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