SYSTEM AND METHOD FOR AUTOMATIC PRIORITIZATION OF COMMUNICATION SESSIONS
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United States of America Patent
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Issued Date -
Aug 15, 2013
app pub date -
Jan 30, 2013
filing date -
Jan 30, 2012
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
The disclosed techniques apply automatic prioritization to communication sessions conducted by users of a communication network, and present the sessions to an operator in accordance with the priorities. Each session is assigned an initial priority depending on the user who conducts the session (referred to as “target user”). The priority is then adjusted in accordance with a set of rules defined for that target user, and possibly based on activities of the target user as analyzed using the reconstructed communication. The rules typically consider metadata of the session. The sessions are typically held in a queue and presented to an operator in accordance with their respective priorities.
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