REMOTELY SERVICING AND DIAGNOSING ELECTRONIC DEVICES
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United States of America Patent
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Issued Date -
Sep 5, 2013
app pub date -
Mar 2, 2012
filing date -
Mar 2, 2012
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Remotely servicing and diagnosing a client device, including: establishing a persistent two-way connection between a server and the client device using a messaging and presence protocol; reading and analyzing statistics and settings of the client device when the persistent two-way connection has been established; detecting any problem with the client device from reading and analyzing statistics and setting of the client device; addressing and fixing the problem with the client device. Keywords include persistent connection, and remote servicing and diagnosing.
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