Methods and apparatus to determine when to deflect callers to websites

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United States of America Patent

PATENT NO 8818843
APP PUB NO 20130235996A1
SERIAL NO

13871445

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Methods and apparatus to determine when to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the performance metric.

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First Claim

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Patent Owner(s)

  • AT&T INTELLECTUAL PROPERTY I, L.P.;AT&T KNOWLEDGE VENTURES, L.P.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Brandt, Jeffrey Lewis Cedar Park, US 32 994
Sandoval, Angela Austin, US 5 36

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