Natural language interface customization
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United States of America Patent
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Jan 19, 2016
Grant Date -
Oct 3, 2013
app pub date -
Mar 12, 2013
filing date -
Jun 12, 2007
priority date (Note) -
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status (Latency Note)
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Abstract
A method for communicating over a network includes transmitting, by an application server to a remote user computing device, a predefined interface in response to a contact request by the remote user, the predefined interface being customized by the application server based on specified conditions. The method also includes analyzing, by an analysis server in communication with the application server by a communication link different from the network, a natural language inquiry from the remote user based on the type of remote user language of the contact request. The method further includes transmitting, by the application server to the remote user computing device, a customized interface, which includes a customized plurality of communications options for the remote user to route subsequent communications, and customized content based on a context of the natural language inquiry.
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