History management apparatus, history management method and history management program
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United States of America Patent
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Jun 23, 2015
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app pub date -
Aug 14, 2013
filing date -
Aug 17, 2012
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Abstract
A history management apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an image generation part that generates data of a display image indicating the history of response states of the agent to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.
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