IMAGE EXCHANGE METHOD AND SYSTEM FOR REMOTE SUPPORT
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Feb 27, 2014
app pub date -
Aug 20, 2013
filing date -
Aug 23, 2012
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
An image exchange method and system for remote support that can effectively provide remote support are provided. A manager terminal, after completing authentication through an authentication server, connects to a gateway server. A user terminal executes an application and receives gateway server connection information from the authentication server through a password input, connects to the gateway server based on the gateway server connection information, and transmits an image to the manager terminal. Accordingly, the manager can diagnose a problem regarding which the user has requested support, in real-time through the image, and the user can receive remote support through an image from the manager, thereby avoiding unnecessary costs.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully