SYSTEM AND METHOD FOR PROACTIVE OPTIMIZATION OF SELF-ACTIVATED SERVICES
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United States of America Patent
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Mar 20, 2014
app pub date -
Sep 20, 2012
filing date -
Sep 20, 2012
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Abstract
A method includes monitoring a service provided to a consumer to determine an actual quality attribute of the service provided to the consumer. The method further includes comparing a potential quality attribute of an alternative service with the actual quality attribute of the service provided to the consumer to determine a difference between the potential quality attribute and the actual quality attribute. In addition, the method includes comparing the difference between the potential quality attribute and the actual quality attribute with a potential action preference of the consumer. The method also includes performing an action according to the potential action preference in response to determining that the difference between the potential quality attribute and the actual quality attribute satisfies a specific criterion defined in the potential action preference.
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