System and method for labeling alert messages from devices for automated management

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United States of America Patent

PATENT NO 9569327
APP PUB NO 20140095144A1
SERIAL NO

13644187

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Abstract

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An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.

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Patent Owner(s)

  • CONDUENT BUSINESS SERVICES, LLC

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Ciriza, Victor St Martin d'Uriage, FR 31 1108
Hoppenot, Yves Notre-Dame-de-Mesage, FR 39 895
Roulland, Frederic Le Versoud, FR 31 1033
Singh, Anand Bangalore, IN 41 464
Valobra, Pascal Webster, US 14 216

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