MANAGING A SERVICE PROVIDER'S CUSTOMER QUEUE
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United States of America Patent
Stats
-
N/A
Issued Date -
Apr 3, 2014
app pub date -
Oct 1, 2012
filing date -
Oct 1, 2012
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A method for scheduling a service. The method includes receiving a request for service at a service provider location from a requester; analyzing the request for service and generating a passcode; providing the passcode to the requester, the passcode including an estimated time when attendance is requested at the service provider; prioritizing the passcode according to one or more business rules; periodically updating the estimated time corresponding to the passcode when attendance is requested at the service provider location according to the one or more business rules; and notifying the requester of the most recent estimated time when attendance is requested at the service provider location. The method may be performed on one or more computing devices. Also included is a system for scheduling a service and a computer program product.
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