Multiple-participant customer service conference
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United States of America Patent
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Apr 7, 2015
Grant Date -
Apr 17, 2014
app pub date -
Oct 15, 2012
filing date -
Oct 15, 2012
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Embodiments of the invention are directed to systems, methods and computer program products for receiving input to initiate a video conference with a first participant from a user; initiating the video conference between the user and the first participant; receiving a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant; determining that the second participant is authorized to join the video conference based on the credentials; and connecting the second participant to the video conference.
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