SYSTEM AND METHOD FOR CREATING A CUSTOMER PROFILE BASED ON HISTORY OF SERVICE

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United States of America Patent

APP PUB NO 20140136424A1
SERIAL NO

14071049

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Disclosed is a system and method for providing a view of energy usage data or events generated by at least one AMI meter and customer profile information. The system and method involves the collection of information about a customer by different business units which are part of a service provider. The system and method includes a user computer having the capability of gathering data about a customer from the different business units, including energy usage data. The user computer may calculate a level of satisfaction of the customer with respect to that customer's interactions with the different business units and display icons reflecting such levels of satisfaction through use of widgets.

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Patent Owner(s)

Patent OwnerAddress
FLORIDA POWER & LIGHT COMPANY700 UNIVERSE BOULEVARD JUNO BEACH FL 33408

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Conway, Paul Winter Park, US 7 122
Nakkana, Anuja Palm Beach Gardens, US 2 5
Savdas, Hitendra Port St. Lucie, US 2 16
Swaminathan, Radhakrishnan Jupiter, US 14 261

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