Predictive Modeling from Customer Interaction Analysis
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United States of America Patent
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Issued Date -
May 22, 2014
app pub date -
Nov 19, 2013
filing date -
Nov 21, 2012
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Abstract
Systems and methods of predictive modeling of customer interaction content data include the collection of customer interaction content data. The collected customer interaction content data is analyzed to create structured data. At least one predictive analysis algorithm is applied to the restored data. At least one prediction of an outcome is produced based upon the application of the predictive analysis algorithm. At least one automated response is generated to the at least one prediction.
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Family
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