Method and system for effective and efficient service support
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United States of America Patent
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Issued Date -
Jun 26, 2014
app pub date -
Dec 21, 2012
filing date -
Dec 21, 2012
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method and a system for effective and efficient service support provided by the OEM are disclosed. The method provides a Ubiquitous Support Platform (USP) that enables the user or the on-field service personnel to interact with the remote support service centre and/or the R&D teams of the OEM using a mobile device. A secure device or secure software or a programmed NFC tag is integrated in the equipment. The mobile device with audio-video support, communication capability, a mobile software application providing device specific and value added services is disclosed. Thus, the method provides enhanced customer satisfaction and enhanced overall service experience.
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