GENERATION OF CONVERSATION TO ACHIEVE A GOAL

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United States of America Patent

APP PUB NO 20140180695A1
SERIAL NO

13726577

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Conversation to reach a goal may be created by stitching together pieces of past conversations. Conversations are stored and indexed. A user specifies a goal that the user would like to achieve through conversation. Pieces of conversation that could achieve that goal are retrieved and/or stitched together from smaller conversation fragments, and the resulting conversation pieces are evaluated for merit. The merit evaluator is pluggable so that different merit calculations may be used for various different situations. The conversation may be displayed or spoken to the user as a prompt, so that the user can engage in a real conversation with a real person based on the guidance received. The system can react to the current state of the conversation, and may change conversational strategies or even conversational goals during the course of the conversation.

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Patent Owner(s)

Patent OwnerAddressTotal Patents
MICROSOFT TECHNOLOGY LICENSING, LLCREDMOND, WA30290

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Beckman, Brian Newcastle, US 32 228
Ofek, Eyal Redmond, US 141 2023

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Patent Citation Ranking

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Patent Info (Count) # Cites Year
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (4)
* 9286889 Improving voice communication over a network 1 2013
* 2014/0214,403 SYSTEM AND METHOD FOR IMPROVING VOICE COMMUNICATION OVER A NETWORK 0 2013
* 9293133 Improving voice communication over a network 1 2013
* 2014/0214,426 SYSTEM AND METHOD FOR IMPROVING VOICE COMMUNICATION OVER A NETWORK 2 2013
* Cited By Examiner