Intelligently monitoring and dispatching information technology service alerts

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United States of America Patent

PATENT NO 9135102
APP PUB NO 20140181600A1
SERIAL NO

14195144

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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In a method for intelligently monitoring and dispatching an Information Technology (IT) service alert, a computer receives a service error alert and classifies the service error alert. The computer assigns the service error alert, based on the service error alert class. The computer monitors the progress of the resolution of the service error alert.

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Patent Owner(s)

  • SERVICENOW, INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Francisco, Carlos A Campinas, BR 1 0
Junior, Sergio A T Shenzhen, CN 1 0
Rosler, Adan Campinas, BR 4 39
Rotta, Thiago C Catanduva, BR 10 121

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