AVERAGE HANDLING TIME REPORTING SYSTEM
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United States of America Patent
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app pub date -
Dec 30, 2013
filing date -
Dec 31, 2012
priority date (Note) -
Abandoned
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Abstract
Disclosed is a computer-implemented method for providing a view of performance of a plurality of customer service agents across an enterprise. The method includes receiving data corresponding to call handling for the plurality of agents from application programs executing on at least two computers located in different customer service operation sites; processing the received data to generate performance data for the different sites and for different agent skills; and transmitting a display signal with average handle time data.
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