Customer experience monitor
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 28, 2014
Grant Date -
Jul 10, 2014
app pub date -
Jan 4, 2013
filing date -
Jan 4, 2013
priority date (Note) -
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Abstract
A network monitoring system is provided that includes a plurality of tiers being arranged in a network having a plurality of hardware and software resources for executing a selective number of applications. The tiers include disparate technology stack formats. A platform resource receives monitoring information from the tiers in their respective disparate technology formats and stores the monitoring information where the monitoring information is normalized into a format that is universally recognized. An aggregation presentation module aggregates and analyzes the monitoring information from the platform resource to determine if there are any anomalies of the hardware and software resources, and formats the monitoring information to be presented as selected real-time performance analytics to a user.
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