MANAGEMENT OF RESOURCES FOR TASKS WITH VIRTUAL COMPOSITE SERVICE AGENTS
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United States of America Patent
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Issued Date -
Jul 10, 2014
app pub date -
Jan 9, 2013
filing date -
Jan 9, 2013
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Abstract
A system, method and computer product for managing resources for tasks. An example system includes a rules database storing requirements and restrictions associated with a task. A graphical user interface contains resource icons of resources that can, at least partially, fulfill the requirements of the task and a virtual service agent (VSA) icon of a VSA associated with the task. When a resource icon is attempted to be dragged and dropped onto the VSA icon, the graphical user interface permits or prohibits the dragging and dropping responsive to a rules-checking module that checks violations of the restrictions. Furthermore, an agent-checking module ensures that at least one resource includes a software agent configured to answer natural language questions. The software agent queries data repositories and applies language processing, information retrieval, and machine learning to arrive at a conclusion.
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