Multi-modal/multi-channel application tool architecture
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United States of America Patent
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Jun 30, 2015
Grant Date -
Aug 14, 2014
app pub date -
Mar 4, 2014
filing date -
Oct 21, 2008
priority date (Note) -
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Abstract
A computer with a processor and a memory is used to set instructions for both a first component of a service and a second component of the service. The instructions include a flow of dialogs to present to requesters of the service to obtain information. Each instruction includes a dialog to present to the requesters of the service to obtain information. The first component of the service is provided via a first user interface over a first communication channel using a first communication mode. The second component of the service is provided via a second user interface over a second communication channel using a second communication mode. The first component of the service and the second component of the service are provided continuously in a single session in accordance with the instructions using a common rule set of the instructions.
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