Rapidly optimizing staffing levels in a ticketing system using simulation

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United States of America Patent

PATENT NO 9092750
APP PUB NO 20140244331A1
SERIAL NO

13773748

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Abstract

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A method, system and software for determining a final staffing schedule by scheduling a plurality of staffing resource units (SRUs) into a plurality of shifts. The method includes the following steps (not necessarily in the following order except as explicitly indicated): (i) determining an initial staffing schedule; (ii) iteratively-adding SRUs to the staffing schedule until it is determined that the staffing schedule meets a feasibility condition; (iii) iteratively-subtracting SRUs from the staffing schedule until it is determined that the staffing schedule meets at least one improper condition; and (iv) subsequent to the subtracting step, adding a single SRU to the staffing schedule to yield the final staffing schedule.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bournas, Redha M Chapel Hill, US 12 412

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