METHOD AND SYSTEM FOR NETWORK TROUBLESHOOTING AND IMPROVING KPI OF MOBILE DATA NETWORK

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United States of America Patent

SERIAL NO

14214693

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Abstract

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A mechanism to allow operators to automatically populate a knowledgebase with protocol characteristics of each mobile device type. In case a mobile device fails to complete signaling dialogue, it logs the messages exchanged till the point the failure occurred. On such failure it triggers a notification so that network operator is alerted with the fact that new device type is failing to get access to the network due to protocol error. Such notification can be used to debug the issue and correct the problem or update customer care information base so that when the affected customer calls, a Customer Service Representative has adequate information to explain to the customer.

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Patent Owner(s)

Patent OwnerAddress
MAVENIR SYSTEMS INC1700 INTERNATIONAL PARKWAY SUITE 200 RICHARDSON TX 75081

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kant, Nishi Fremont, US 43 1048

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