System and method for geo-location based media recording for a contact center
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United States of America Patent
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Oct 3, 2017
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app pub date -
Aug 30, 2013
filing date -
Mar 15, 2013
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Abstract
A system and method for recording media for a contact center includes establishing via a processor in a first geographic location, a communication session between first and second communication devices. The processor determines that media exchanged during the media session is to be recorded. The processor identifies a second geographic location associated with a resource involved in the media session, and identifies a media controller associated with the second geographic location. The media controller bridges the media path between the first and second communication devices, and the media exchanged during the media session is recorded.
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Family
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