CUSTOMER COMMUNITY ANALYTICS
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United States of America Patent
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Issued Date -
Sep 18, 2014
app pub date -
Mar 15, 2013
filing date -
Mar 15, 2013
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method, system and software for using customer community analytics for: (i) discovering relationships (for example, financial transactional relationships) between customers and other entities (such as companies); (ii) representing the customers, other entities and their relationships in the form of a machine readable graph; and (iii) using the graph to perform graph-based functions. These functions may include: up-selling, cross-selling, making personalized recommendations, discovering a financial products supply chain and/or facilitating social interactions between and among customers and other entities.
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