SYSTEM AND METHODS FOR ORDER FULFILLMENT, INVENTORY MANAGEMENT, AND PROVIDING PERSONALIZED SERVICES TO CUSTOMERS

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United States of America Patent

APP PUB NO 20140279294A1
SERIAL NO

13827724

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Abstract

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A system and methods for use in order intake, order fulfillment, inventory management, and the development of personalization services for customers, including a system and data processing elements for generating, acquiring and processing data related to the location and movement of merchandise within a store or other location. By processing such data the inventive system can assist customers or store employees to locate an item for purposes of fulfilling an order, determine if an item should be removed from inventory, generate recommendations to a customer regarding items that might be of interest, provide inputs to sales and marketing functions about what products are examined by customers and converted into sales, and provide other value-added services. As a result, embodiments of the invention can provide store operators, store employees, and customers with improved services and more efficient operations.

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Patent Owner(s)

Patent OwnerAddress
NORDSTROM INC1617 SIXTH AVENUE SUITE 500 SEATTLE WA 98101

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Field-Darragh, Kelli Dawn Snoqualmie, US 2 564
Olson, Eric Jon Seattle, US 2 564
Shiner, Benjamin Michael Edmonds, US 2 564

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