CONTINUOUS IMPROVEMENT OF GLOBAL SERVICE DELIVERY AUGMENTED WITH SOCIAL NETWORK ANALYSIS
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United States of America Patent
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app pub date -
Sep 18, 2013
filing date -
Mar 27, 2013
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Abstract
Improving global service delivery by augmenting with social network analysis, may comprise identifying social network metrics and key performance indicator metrics; collecting data associated with the social network metrics and the key performance indicator metrics, from on-going work performed in the global service delivery and a social network of practitioners; transforming the data into measurable metric data; determining whether a deviation exists in the measurable metric data; and generating an actionable recommendation in response to determining that the deviation exists.
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