System and method for speech-enabled call routing

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United States of America Patent

PATENT NO 9088652
APP PUB NO 20140314227A1
SERIAL NO

14321712

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Abstract

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In a particular embodiment, a method includes determining, at a processor, a first destination based on a communication associated with a source, wherein an account is associated with the source. The method further includes determining a storage value associated with the account, wherein the storage value is associated with an amount of available storage associated with the account. The method further includes routing the communication based on a comparison of the storage value to a threshold.

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Patent Owner(s)

  • NUANCE COMMUNICATIONS, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R - 124 6253
Knott, Benjamin Anthony Round Rock, US 37 1745
Korth, Sarah Chicago, US 20 389

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